OZI TELECOM’S TERMS & CONDITIONS

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES:

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS:

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 7A- PLACING ORDERS/PRICINGS:

Any Quotation made by Ozi Telecom is not an offer to sell, and no order given in pursuance of any Quotation shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by Ozi Telecom within seven (7) days of receipt by Ozi Telecom of the customer's offer.
All pricing is in Australian dollars and inclusive of GST. Please note that pricing and stock availability are subject to change without prior notice.
Ozi Telecom reserves the right not to sell below its cost. All orders placed are subject to confirmation and acceptance by Ozi Telecom.
Ozi Telecom may vary prices in the event of price changes or mistakes made by suppliers without prior notice to you. If Ozi Telecom requests payment for increased prices, you may cancel the order by giving notice to Ozi Telecom, which must be received within 3 days of the announcement of the increase.
To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Price may vary depending upon location due to freight costs and other logistical requirements.
Ozi Telecom reserves the rights to adjust freight cost at any time without any notice to anyone.

SECTION 7B - DELIVERY & COLLECTION:

We do not ship internationally.
We do not ship to third party addresses unless that address is known and can be verified by Ozi Telecom.
The Customer shall at its own expense, arrange collection of products from Ozi Telecom at its premises.
Alternatively, Ozi Telecom in its sole and absolute discretion may arrange physical delivery of products to the Customer at the Customer's business address, such delivery being at the cost of the Customer. The Customer shall be deemed to assume and shall be liable for loss or damage to products from the time they are placed on to the vehicle to transport them from Ozi Telecom's premises unless the Customer has insured the item when buying from Ozi Telecom or courier companies for example Australia Post. All orders ready for pick up but are not picked up within 3 weeks will be classed as uncollected and therefore will be cancelled and a minimum 20% restocking fee applied.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattendedat the time of delivery.
After your order is placed, you will be sent an E-mail acknowledgement which will include an Internet link with your order tracking number which can be used to track your order status.

SECTION 7C – DELIVERY TIME:

Any date Quoted for delivery is an estimate only, and unless a guarantee shall have been given by Ozi Telecom in writing providing for liquidated damages for failure to deliver by the Quoted date, Ozi Telecom shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products,not withstanding any failure by Ozi Telecom to deliver by the Quoted date.
Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from Ozi Telecom in writing. The latter case would still attract the normal restocking fee of 20%.

SECTION 8 – RETURNS/REFUNDS/CANCELLATION:

We do not normally give refunds or exchanges if you:

• Simply change your mind; or
• Purchased the wrong product; or
• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• No proof of purchase is provided.

Goods Returning For Credit/Refund-I

If a product is faulty, does not match the description or is unfit for its intended purpose a refund may be available upon request.
However OZI TELECOM reserves the right to confirm the unsuitability of the product before a refund is issued.
Under ACCC guidelines for refunds of goods under warranty claims - specifically the ACCC quotes as follows on their web site : "If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead".
Defective items within the DOA period of 7 days, take 2-5 business days for us to process and ship the replacement item to you.
Defective items returned for warranty after the DOA period generally take 2-8 weeks to be sent back to the manufacturer for repair or replacement.
Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing. :

Return/Refund on non-faulty products-II

In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange products purchased incorrectly provided the:
Customer notifies OZI TELECOM within 7 days of receipt of delivery of the product.
Products are not opened, used and are still in pristine condition.
Customer accepts a maximum restocking fee up to 30% of the purchase price.
OZI TELECOM may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.

Cancelation on "READY FOR PICK UP" orders-III

Customer may request a cancellation of your order, provided your order has not already been Processed and in the Pending/Processing status.
Note that all cancellations are processed at the discretion of OZI TELECOM staff - this is not an automated process.
Depending on the items ordered, cancellation is not a straightforward process and may result in a restocking fee up to 10% or a minimum of $10 administration fee to cover our labour/transport cost in preparing your order.
Please also be aware that any transaction fees that have been applied to your order at time of placement will not be refunded as this cost has been incurred by OZI TELECOM at time of charge.
Cancellation after dispatch of your order is not possible im most cases.
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Product returned for credit/refund is not possible on our store. We may offer a credit with a 20% restocking fee on some special circumstances.
Any incorrect, missing or damaged items received must be reported to Ozi Telecom within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Ozi Telecom owns the title of any extra goods shipped with your order that have been dispatched in error.
If requested by Ozi Telecom, the Customer may be required to provide information in that Ozi Telecom can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by Ozi Telecom. Failure to provide sufficient information may delay the refund or cancellation, Ozi Telecom is not to be held responsible for any delays according to clause provided by Ozi Telecom. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone and email only.
Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

Rejection of a return, a refund, warranty claim or consumer guarantee claim-IV

Ozi Telecom reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:

• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to OziTelecom.com), or their circumstances have changed and they no longer require the goods.
• Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
• Damage the product by making alterations not performed by us.
• Damage the product where the damage is caused by any factors beyond our control.
• Are unable to provide a proof of purchase, namely a tax invoice.
• Are responsible for damaging the goods by not following the care instructions (if any are provided).

Warranty Claim-V

• Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.
• Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.
• Not reduced in value by delay on the customer's part. Customers should bring faults to Ozi Telecom’s attention soon after they occur.



Ozi Telecom is not a manufacturer or authorized service centre, therefore it is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned.
This can expedite the warranty process when lodging a warranty claim with Ozi Telecom or directly with the manufacturer.

Some manufacturers provide onsite or pickup and delivery services as is most common with warranty services for notebooks and LCD monitors. These direct manufacturer services, in general, allow for a quicker turnaround of warranty claims.
Due to the Privacy Act, Ozi Telecom cannot apply for a warranty claim on the customer's behalf directly with the manufacturer.
If the manufacturer directs you to return the product back to us then you should lodge a warranty request via email or phone call to us.

Warranty turnaround time-VI

Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier??s own test and replacement/repair, and the shipping back to us.
We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Ozi Telecomis not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

SECTION 8C– THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8D- PRODUCT IMAGES

All images are for reference only and should not be relied on when making the purchasing decisions. All purchasing decisions should be made based on the product descriptions.

SECTION 9- PAYMENT POLICY

You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
An order is not binding upon Ozi Telecom until it is accepted & approved by Ozi Telecom. Ozi Telecom must receive full payment before it will accept, approve & process an order. Payment for product(s) ordered is due prior to shipment & back orders (pre-order).

Ozi Telecom only accept payments made by:

• Credit or Debit Card.
• Direct Deposit transfer via EFT.
• Amex.

Payment Transaction Fees are as per below:
Credit Card: 2.4% on VISA & MasterCard.
Credit Card: 5% on American Express
Payment dishonor fee: $50 on each attempt

Please note all Bpay and Direct Deposit orders will be cancelled where payment funds have not been received by Ozi Telecom in 3 business days.

SECTION 9A- LIABILITY

Ozi Telecom shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.Ozi Telecom expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.

SECTION 9B- SHIPPING POLICY

Delivery & Return Policy-I

Your total cost for purchase of any product will include shipping and handling charges shown on the ozitelecom.com invoice and before you place your order online.Please note that customers are responsible for all freight charges for re-deliveries, incorrect delivery details and these are added to the invoice total.

Items unavailable (no stock)-II

Orders are released for delivery when all products have been allocated to the order.
Any items that are unavailable due to a change in stock availability will be placed on back order. Ozi Telecom will endeavor to fulfil your backorder as soon as possible and will notify you or update your item status with ETAs where possible. Should suppliers also not have the product in stock then you may request a modification or refund for the item/s and request a part shipment of your order.
Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly shipped as soon as the product arrives.
Your account will be charged for the entire order, so that Ozi Telecom can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order.

SECTION 9C - RETENTION OF TITLE

The title to the Products will pass to the Customer when payment in full for the Products has been received by Ozi Telecom. Until the Customer has paid to Ozi Telecom the full purchase price:
Customer shall hold the Products as bailee for Ozi Telecom.

• The Products shall be stored at the Customer's risk, and in such manner that they are readily distinguishable from other products owned by the Customer or other persons.
• The Customer shall indemnify Ozi Telecom against any claim, action, proceeding, damage, loss, costs, expense or liability whatsoever, arising out of the possession, use or disposal of the Products by Ozi Telecom, or repossession or attempted repossession by Ozi Telecom.
• Any sale of the Products shall be effected as bailee for Ozi Telecom, and the proceeds of such sale shall be held on trust for Ozi Telecom. The proceeds of such sales must be held in a separate account or otherwise clearly identified in the books and records of the Customer.
• The Customer shall permit Ozi Telecom to inspect the Products, and the records and books of the Customer to the extent that they relate to the Products.
• Reserve right of entry to inspect or recover goods owned by Ozi Telecom, wherever they are located.

SECTION 9D – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION & PRIVECY POLICY

Your submission of personal information through the store is governed by our Privacy Policy. Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER & LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the products or services for indefinite periods of time or cancel the service at any time, Change prices at any time without notice to anyone.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ozi Telecom, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Ozi Telecom and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

These terms and conditions, together with the Ozi Telecom’s invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Ozi Telecom and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Ozi Telecom and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

SECTION 18 – GOVERNING LAW

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Ozi Telecom and Customer shall be governed by the laws of the State of New South Wales or as defined by the Australian Consumer Law.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

SECTION 21 - OBLIGATIONS OF THE CUSTOMER

As member of Ozi Telecom, the Customer must provide current, complete, and accurate information about the Customer at all times. The Customer is entirely responsible for their account which includes confidentiality, any and all activities through using the Customer's account, Ozi Telecom will not be held responsible in any manner.
On the first purchase the Customer places with Ozi Telecom, the Customer might be required to provide additional identification to Ozi Telecom to help eliminate Internet credit card fraud and to provide additional security.
Ozi Telecom reserves the right to terminate a Customer's account if it is found to contain false, incomplete, inaccurate information. If any security concerns or breaches arises from the Customer, they shall report it to Ozi Telecom immediately.The Customer will ensure that credit card details are their sole responsibility to safe guard.